State Farm® Insurance Agent Richard Dong

"Insurance was never something my family and I were familiar with, and we found it to be anything but straightforward. However, working with Richard and Christa at State Farm has made navigating all the ins and outs of insurance so much easier. What started with just car insurance has now expanded to include coverage for our home, vacation home, and all our vehicles—automobiles and motorcycles alike. Beyond just being our insurance agents, Richard and Christa have become friends. They've always prioritized our best interests over business or profit, which is rare to find these days. How many businesses or people can you honestly say have done that? We're so grateful to have met them, and we look forward to many more years of both business and friendship. Thank you!"

"Best service around. Always reliable and easy to get back-and-forth communication with extremely understanding. Highly recommended."

"State Farm with Darcy and Richard Dong, has been an above and beyond experience for me. They have excellent service and let me break it down for you: They send me mail with a personalized card right before Thanksgiving saying Thanks for being apart of them. Whenever I call it’s never this outlandish wait time and when they say they are going to call back they do. Can’t thank them enough. High quality people with solid service. Thank you💗"

"Very helpful and polite staff!"

"Richard and his staff are nothing short of awesome! 💯 Unlike my previous SF agent, getting a hold of Darcy is extremely easy, and it only gets better from there. Not only do they get me the best rates and answer all my insurance questions, but they also make adding new policies a seamless process. Switching agents to this office is one of the best decisions I’ve made. I haven’t had an interaction with them where I felt unprepared and confused regarding my vehicle policies."

"You guys have been such a professional group each time I've requested your assistance! And I have to say that Darcy is just amazing!! I must have called her 4 different times within a 2-3 hour period with additional questions and advice, despite that, she was SO patient with me! Always so very friendly too! A million thank yous!!"

"State Farm has been a delight to work with. They are thorough (I feel protected), professional, efficient and always there when an issue arises. Very Grateful for their help with my coverage."

"Richard and Darcy are always professional,courteous and knowledgeable."

"I've been a client of this State Farm insurance office for over 20 years. It's kind of crazy how consistently great the service has been. I've had car accident claims, with everything taken care of efficiently, and lately have had so much personalized assistance with a variety of tasks that weren't really directly their job. It's been the same folks taking care of us over all these years (especially Christa--thanks so much!!), so there's been continuity of service that is rare in this business, and they're really experienced and true professionals. State Farm has been great (no issues with claims--always quick to cover everything with high-quality services, which is a relief when an accident happens), and Richard Dong's office has specifically always been so on top of everything that it has simplified our lives to have all our insurance bundled with them. Highly recommend!"

"Outstanding"

"Awesome help in saving my wife and I money on our auto insurance. Darcy and Christa were wonderful to work with. I wish to thank them both. I highly recommend Richard Dong and his knowledge staff for your insurance needs."

"The office goes above and beyond for their clients. I received short notice about a change I needed to make to my policy, and Christa made it a priority and made the deadline, saving me $$ and stress."

"Richard Dong is simply the best! I have been working with Richard for the better part of seven years and he has continually blown me away with the best service imaginable. I qualified for a discount that I didn't know about, Richard is VERY prompt in returning messages, and answers all of my questions, no matter how small."

"I appreciated Mr. Dong's help so much. He helped me to lower my rate and was very supportive. Thank you again!"

"Christa Smith and Richard Dong have been our agents in our State Farm office for many decades. It’s always awesome quick efficient and effortless problem solving service! State Farm has always been there for us!"

"@StateFarm you are the worst company to have a homeowners insurance with. I am a stay at home mother of 2 little ones. We have been living through this situation for almost 3 months since we filed a claim for flooding in our kitchen. We have been living in contaminated situation since. There’s been water damage on the floors as well as BEHIND THE DRYWALL. Your agents have first delayed, lied and then cheated us. You have caused my family and I so much mental, emotional and at this point physical stress. We have been loyal customers of yours for 10 years. I would like to advice everyone to stay FAR AWAY from you guys. I will make sure I go on to every single social media platform to let everyone know how horribly my family and I have been treated! At this point, you guys have left me with no choice but to seek legal Help. I’ve had enough of this lying and deceiving behavior. Present and future customers, I advice you all to please reconsider this company before trusting them."

"Christa has been invaluable in helping us transition our California insurance to Tennessee."

"Christa was extremely helpful! Made the process very very easy and stress free. She was very happy to assist me with all of my needs. Would highly recommend!"

"We’ve been with Richard Dong as our agent for over 10 years. He and his staff are the best. Professional, easy to deal with, responsive to our needs, guided us through some difficult claims. Can’t go wrong with Dong."

"Richard and team have taken care of all of my insurance needs for years and years. I know I will receive top notch, honest service when I call."

"I have been with Richard and State Farm at least the past 15 years. Richard began helping me in my early 20s and saw us through renting, marriage, kids and home buying. He was there for all the things. We have auto, homeowners, earthquake, and life insurance. Richard, Christa, and their staff have always been amazing."

"Absolutely the best insurance agent I've ever had. He found ways for me to save money, helped me get policies when I got my businesses started and advised me on the best way to go about it. Over the last 10-11 years he's become more than my agent, he's become a confidant and friend. This is the guy you want helping you."

"Richard and his team are among the best in the industry!"

"Richard and his team are very responsive and professional. My family and I have been going to his team for years now for all insurance needs. It is really nice to have a team that's got your back. Thank you to everyone at State Farm."

"I have been a State Farm customer since I was 16. I am so pleased with this Agency and especially the Office Manager, Christa. If you need help, answers, or assistance with a claim, Christa is always there for you. No matter how busy she is, she never brushes you off or ignores your question. She has been there for years, so know every aspect of the business. I'm a Senior Citizen who sometimes gets confused by all the paperwork, and Christa is very patient with me, no matter what my question is. You won't find a more professional Sate Farm agent or staff then this Agency."